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1. Can my electric meter malfunction?

Customers often ask us if their higher than average electric bill could be due to a meter that is malfunctioning? The City of Collinsville has upgraded to the latest in technology, an Advanced Metering Infrastructure (AMI) system.  The AMI system has many benefits to the customer such as:

• Reduces billing errors
• Increases confidence in service
• Increases information about usage and empowers them to conserve resources and save money

 In fact, your meter is actually your greatest tool in helping track down inefficient or malfunctioning appliances

2. Who provides the electric power in Collinsville?

Collinsville purchases its power from the Grand River Dam Authority, which is based in Vinita, OK.

3. What is power cost adjustment?

The power cost adjustment (PCA) factor is a mechanism used by the Grand River Dam Authority to pass along its cost of fuel and purchased power to its customers. The PCA, whether it increases or decreases, is typically passed along to the City's customers through its electric rates.

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1. When should I call 911?

Call 911 immediately any time there is an emergency or you feel that your safety or health is threatened. If you have an issue that is not an emergency, call the Fire Department at 918-371-1020 or the Police Department at 918-371-1000.

2. Where is the fire station located at in Collinsville?

Central Fire Station is located at:
1214 W Main
Collinsville, OK 74021

3. Is it okay to stop by one of the fire stations and visit?

Yes! We encourage the community to visit the fire station. Please be aware that the firefighters may be away from the station for any number of reasons when you try to visit. Don't be discouraged, just try again some other time.

4. Whom do I contact to schedule a fire station tour for my group?

You can contact the Chief Harold Call at 918-371-1020 or by email.

5. Why do I see fire trucks at stores and restaurants?

Firefighters work 24 hour shifts every third day, so they work, eat, and sleep at the fire station. Sometimes they are at these places doing inspections or other fire related activities. Other times you may see them at the grocery store buying food to take back to the station to prepare and eat, or at one of our local restaurants eating lunch or dinner.

6. Are the ambulances in Collinsville part of the Fire Department?

Yes. The ambulance service in and around Collinsville is provided by the Collinsville Fire Department.

7. What happens if an ambulance is not available when I need one?

Occasionally, the Fire Department receives more calls for service than it can handle. When this situation happens, the fire department relies on assistance from another ambulance service such as Owasso Fire Department or Skiatook Fire Department. This practice prevents the patient from having to wait for an extended amount of time before one of our ambulances becomes available.

8. Is it okay to burn inside the city limits?

Yes. If certain requirements are met. Burn permits can be obtained at the fire station or City Hall.

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1. Where is the fire station located in Collinsville?

Central Fire Station is located at:
1214 W Main
Collinsville, OK 74021

2. Where is the police department located and what are the hours of operation?

We are located at 1023 W Center Street in Collinsville, near the intersection of 11th and Center. The Police Department is staffed 24 hours a days 7 days a week. The records office is open Monday through Friday, from 8 a.m. to 4 p.m. Our Animal Control officer is available Monday through Friday, from 10 a.m. to 6 p.m.

3. What kinds of trash do I put in my cart and what is prohibited?

Carts are for general household waste only. Putting toxic material in your container could result in a possible fine. Trash placed outside of the cart will not be collected except for the maximum 2 bags of trash. 

Bagged grass can be picked up for an additional charge of $1 per bag. Please do not put bagged or loose grass in your poly cart. Place bagged grass beside your poly cart on your regularly scheduled pick up day.

Items that are not allowed

• Brick
• Building materials
• Bulky waste
  • Carpet
  • Fencing
  • Furniture
  • Household appliances
  • Similar large items
• Dirt
• Rock
• Toxic material
  • Batteries
  • Hazardous waste
  • Liquid paint
  • Motor oil
  • Tires 
• Yard debris

4. What is code enforcement?

The City of Collinsville uses code enforcement to seek correction of public nuisances as defined by City Ordinances and State Statutes. A public nuisance is generally defined as a condition that affects the community's health, safety, and welfare. Some of the most common public nuisances are high grass, trash accumulations, and unsecured or dilapidated buildings.

A private nuisance, which is not enforceable by the city, generally only affects adjoining properties such as improperly installed fences or trees that overhang a neighbor's house. The City of Collinsville does not enforce neighborhood Covenants and Homeowner's Associations (HOA).

5. Is it okay to burn inside the city limits?

Yes. If certain requirements are met. Burn permits can be obtained at the fire station or City Hall.

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1. When and where is court held?

Arraignment court starts at 4:00 p.m. on the first and second Tuesday of every month.  Trial court starts at 3:00 p.m. on the fourth Tuesday of every month.  All court hearings are held in the Commission Chambers at Collinsville City Hall located at 106 N. 12th Street, Collinsville, Oklahoma.

2. I just want to pay my speeding ticket, do I have to go to court?

In most instances, traffic citations may be handled online, through the mail, or payment made in person. Please read the reverse side of your citation and enter your plea by marking the appropriate box and providing your signature.

Online Payment
Collinsville Municipal Court

Payment By Mail
Collinsville Municipal Court
PO Box 730
Collinsville, OK 74021

In Person
Collinsville City Hall
106 N. 12th Street
(NW corner of 12th and Main)
Collinsville, OK 74021

Hours
Monday-Friday
(except holidays designated by the City of Collinsville)
8:30 a.m. - 5:00 p.m.

3. I received an insurance ticket, I had insurance. I just couldn't find it. What do I do?

By appearing before the office of the Court Clerk at City Hall (106 N. 12th Street) prior to your court date, with valid proof of insurance showing the effective date of coverage on or before the date the citation was issued, the citation will be dismissed without costs to you.

4. My minor child has received a citation for a non traffic offense; do we have to appear in court?

Yes. All juvenile offenders of non traffic violations must make a mandatory court appearance. As a parent or legal guardian, you are required to attend all court proceedings with your child.

5. What happens if I don't appear in court or I don't pay my fine?

Failure to appear before the court or failure to pay a fine that has been assessed will result in a Bench Warrant being issued for your arrest. The court will also request to the Department of Public Safety that your driving privileges be suspended until the matter is resolved. The Department of Public Safety will require a reinstatement fee, should your driving privileges be suspended.

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1. Where is the police department located and what are the hours of operation?

We are located at 1023 W Center Street in Collinsville, near the intersection of 11th and Center. The Police Department is staffed 24 hours a days 7 days a week. The records office is open Monday through Friday, from 8 a.m. to 4 p.m. Our Animal Control officer is available Monday through Friday, from 10 a.m. to 6 p.m.

2. How do I report a crime or get police services?

If you have an emergency dial 911. For non-emergency police services call 918-371-1000 any time.

3. How do I file a police report?

Come to the Police Department and speak to the dispatcher on duty, they can take your information and contact an officer. You may also call us directly on our non-emergency line at 918-371-1000 to have an officer meet with you at your location within the city limits.

4. How do I report a problem with suspicious activity or speeding in my neighborhood?

To report on going concerns that are not currently happening, you can come to the Police Department to complete a Watch Order Form (PDF). This allows our officers to set up a targeted parole for that area. You can also use this for added patrol if you are planning on being out of town or are receiving threats from another individual.

5. How can I get a copy of a police report?

Incident and accident reports can be obtained in person at the Police Department. Please fill out an Open Record Request Form (PDF).

6. Is there a cost for police reports?

The costs for reports are $0.25 per page. If you are requesting video please provide the clerk with a USB drive.

7. Don't you have anything better to do?

No, no we don't.

8. Does your department do fingerprints?

Yes, however, we do not provide the fingerprint cards, if you do not have fingerprint cards, you may need to contact the county you reside in to have your prints done. There is no charge for fingerprinting, but please call ahead to make sure we have adequate staffing.

9. Do you accept unwanted prescription drugs?

Yes, there is a disposal bin located in the lobby of the Police Department that you can access at any time. However, we do not accept syringes, liquids or inhalers.

10. How do I request a Police Officer to speak to my group or organization?

Please contact Captain Smith at 918-371-1000, Monday through Friday, from 8 a.m. to 4 p.m.

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1. What is code enforcement?

The City of Collinsville uses code enforcement to seek correction of public nuisances as defined by City Ordinances and State Statutes. A public nuisance is generally defined as a condition that affects the community's health, safety, and welfare. Some of the most common public nuisances are high grass, trash accumulations, and unsecured or dilapidated buildings.

A private nuisance, which is not enforceable by the city, generally only affects adjoining properties such as improperly installed fences or trees that overhang a neighbor's house. The City of Collinsville does not enforce neighborhood Covenants and Homeowner's Associations (HOA).

2. How is code enforcement done?

In Collinsville, code enforcement has civil and criminal tools available to seek correction of public nuisances. Through ordinances and statutes, the City can enter onto private property to abate public nuisances. All costs for doing such work can be assessed as a lien against the property. Inspectors can also issue criminal citations through the Municipal Court. 

Each day a violation continues to exist represents a separate offense. Currently, the City uses both a citizen complaint process and observations by personnel in the field to initiate code enforcement cases. In most cases, public nuisance issues are resolved informally by verbal contact or informal letter.

3. What to look for?

• High Grass and Weeds: The most common public nuisance, high grass and weeds are generally defined as uncared for vegetation that exceeds 12 inches in height, gives off unpleasant odors, creates a traffic or fire hazard, or otherwise hazardous to the public (such as harbors rodents or vermin). As a general rule, high grass must cover front or back yard areas to be considered a public nuisance.
• Trash Accumulations: This includes any unhealthful items such as garbage, but also includes debris or other uncared for items such as tree limbs and brush, furniture, and old appliances. Toys in common use in a yard are generally not considered to be a public nuisance.
• Unsecured, Deteriorated or Dilapidated Buildings: Vacant buildings can represent attractive dangers to neighborhoods. All ground-level doors and windows to vacant buildings must be secured. Buildings that have deteriorated components such as staircases or decks can have those components declared a public nuisance and abated. Buildings that are in a significant state of disrepair represent collapse hazards or have been vacant for long periods of time can be demolished by the City.

4. What about junked or inoperable vehicles?

The City of Collinsville has a separate ordinance that makes it unlawful to keep an inoperable vehicle in open view upon private or public property. Generally, inspectors look for vehicles on private property that have significant components missing or damaged such as body parts, engines, or tires and wheels. A currently unlicensed vehicle can be considered inoperable by city ordinance. However, as a general rule, there need to be other indications of inoperability, before actions would be taken upon private property. 

Parking such vehicles on the street is cause in itself for action. The street does not serve as a parking lot for vehicles that are physically or legally incapable of being operated. If a vehicle remains inoperable upon public or private property for more than 10 days, it may be subject to towing and impoundment. Vehicle owners or property owners could also be subject to criminal citations.

5. What are zoning violations?

The City’s Zoning Code provides regulations on what activities can occur in residential, commercial or industrial areas. Enforcement is generally done through a letter, verbal contact, criminal citation or a civil action in District Court. Some of the most common violations include businesses operating in a residential area, construction of buildings or carports.

6. How can you help?

• Don't Go It Alone: Public nuisances result from all sorts of circumstances. People with public nuisances on their property can become agitated if approached about them. Let the City address these matters.
• Help Wanted: The City of Collinsville has limited staff for code enforcement. Responsible citizens are encouraged to serve as our eyes and ears. If you see a public nuisance condition in your neighborhood - report it. All reports will be investigated and reporting parties can remain anonymous.
• How to Make a Report: The most common way to report public nuisances is by telephone. You can call 918-371-1010, ext. 2044 during regular business hours. You can also email the nuisance to Russell Young. The most critical information needed is the correct address where the public nuisance is occurring, what the public nuisance is, and where it is located on the property.
• Remember: Ugliness is not a public nuisance. Neighbors who paint their houses in distasteful colors or display unusual yard ornaments are not public nuisance violators. Also, subdivision covenants are enforceable as a civil matter by property owners within the subdivision and are not public nuisances enforceable by the City.

7. What complaints are handled by other departments?

• Animal-related matters – Police
• Damaged street signs or non-working street signal – Public Works
• Noisy neighbors, loud music or other disturbing the peace complaints – Police
•  Parked vehicles on the city streets – Police
• Problems with public alleys, streets or curbs - Public Works

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1. What do I do if my trash is missed or I forget to put my cart out?

If your trash is missed by error on part of the city,  please call City Hall at 918-371-1010 to schedule a pick-up. If you forget to put your trash out, please have your cart out on your next scheduled pick-up day. Please have your cart out by 6 a.m. during the summer months to ensure pick-up.

2. What is automated collection?

Automated garbage collection uses a type of container that can be emptied by automated equipment, making the process faster, more efficient, and much safer. Each household is furnished with a special container, which the citizen rolls to curbside on garbage collection day or the night before trash day. The garbage vehicle is equipped with a lifting mechanism that reaches out to the container placed at its proper location with the opening facing the street, lifts and empties the contents, and returns the container to its original position.

3. What size container is available, and what is my monthly charge?

• Residential Poly Cart (95 Gallons) - $16.04
• Residential Extra Poly Cart - $7.48 plus the charge of the first poly cart

Commercial rates depend on the frequency and container size and can be picked up 1 to 5 times weekly.

4. What if I need a smaller, larger, or additional container?

Residential poly carts are available in one size - 95 gallons. However, customers are able to request additional poly carts (for an additional fee) for a period of 6 months or more. Commercial and industrial customers can choose from a variety of different sized containers. For more information, please contact Collinsville City Hall at 918-371-1010.

5. Where do I place my cart for pick-up?

• Place cart with the opening facing the street and the handle toward your house. 
• Place 4 feet from obstructions (vehicles, mailboxes, etc). Cart must be within 4 feet of the curb.
• If you have more than one cart they need to be at least 4 feet apart. 

Use only the carts provided; trash set out in any other container will not be collected. Additional carts are available by contacting City Hall.

6. What kinds of trash do I put in my cart and what is prohibited?

Carts are for general household waste only. Trash placed outside of the cart will NOT be collected unless you have made arrangements with the City (918) 371-10101.  (Bagged grass and some yard debris can  be picked up for an additional charge).  Putting toxic material in your container could result in a possible fine. 

Items that are not allowed

• Brick
• Building materials
• Bulky waste
  • Carpet
  • Fencing
  • Furniture
  • Household appliances
  • Similar large items
• Dirt
• Rock
• Toxic material
  • Batteries
  • Hazardous waste
  • Liquid paint
  • Motor oil
  • Tires 
• Yard debris