Can my electric meter malfunction?

Customers often ask us if their higher than average electric bill could be due to a meter that is malfunctioning? The City of Collinsville has upgraded to the latest in technology, an Advanced Metering Infrastructure (AMI) system.  The AMI system has many benefits to the customer such as:

  • Reduces billing errors
  • Increases confidence in service
  • Increases information about usage and empowers them to conserve resources and save money

 In fact, your meter is actually your greatest tool in helping track down inefficient or malfunctioning appliances

Show All Answers

1. Can my electric meter malfunction?
2. Who provides the electric power in Collinsville?
3. What is power cost adjustment?