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1. Can my electric meter malfunction?

Customers often ask us if their higher than average electric bill could be due to a meter that is malfunctioning? The City of Collinsville has upgraded to the latest in technology, an Advanced Metering Infrastructure (AMI) system.  The AMI system has many benefits to the customer such as:

• Reduces billing errors
• Increases confidence in service
• Increases information about usage and empowers them to conserve resources and save money

 In fact, your meter is actually your greatest tool in helping track down inefficient or malfunctioning appliances

2. Who provides the electric power in Collinsville?

Collinsville purchases its power from the Grand River Dam Authority, which is based in Vinita, OK.

3. What is power cost adjustment?

The power cost adjustment (PCA) factor is a mechanism used by the Grand River Dam Authority to pass along its cost of fuel and purchased power to its customers. The PCA, whether it increases or decreases, is typically passed along to the City's customers through its electric rates.